Terms and conditions

01Who we are

The microfruits.ro online shop and the Microfruits mobile app are operated by MICROFRUITS S.A., registered office at 16 Garii Street, Branesti village, Branesti commune, Ilfov county, Romania, Trade Register no. J23/4197/2022, tax ID RO29252740.

You can write to us at any time at office@microfruits.ro. We reply on working days.

02Who these terms apply to

These terms apply to individuals buying as consumers and to companies buying through a company account. For companies with a framework contract signed with Microfruits (negotiated prices, payment on terms), the signed contract prevails; these terms apply to anything it does not cover.

To place an order you must be at least 18 years old and have full legal capacity.

03Your customer account

You can order with or without an account. Your account keeps your addresses, orders, subscription and credit. The details you enter must be true and up to date. You are responsible for keeping your password safe; if you notice unauthorised use, write to us straight away.

Company accounts can have several users with different roles (ordering, approval, invoices). The company is responsible for orders placed by its users.

You can close your account at any time by writing to us. We may suspend an account used fraudulently or in breach of these terms.

04How to place an order

An order goes through these steps:

• you add products and boxes to the cart (the minimum order value is 80 lei);
• you choose home delivery, pickup from our points or a locker, then the day and time window;
• you choose a payment method and review the order summary; until you press the order button you can correct any details or quantities;
• you press the order button, which means an obligation to pay;
• you receive an order confirmation e-mail with the products, the total price and the delivery details.

05When the contract is concluded

The contract is concluded when we send you the order confirmation e-mail. The contract language is Romanian. Your order stays archived in your account and in the confirmation e-mail.

We may cancel a confirmed order only if a product is no longer available, if there is an obvious pricing error or on well-founded suspicion of fraud. We tell you straight away and refund any amount paid in full, within 14 days at the latest. If only some products are missing, we ask whether you want the rest of the order or a cancellation.

06Products

We sell fresh fruit, vegetables and juices. Being natural products, their size, colour and shape may differ from the photos, which are illustrative. Each product page shows the country of origin and, for prepacked or prepared products (juices, cut fruit), the ingredients, allergens, nutrition values and storage conditions, as required by Regulation (EU) No 1169/2011.

Availability is updated continuously. If a product sells out after you have ordered, we contact you before delivery.

07Prices and weighing

All prices are in lei and include VAT. The delivery fee, the cash-on-delivery fee (if any) and any discounts are shown separately before you place the order. You pay exactly the total shown at checkout.

Products sold by the kilo are weighed at packing as a quality check only: we pack at least the quantity ordered and at most 10% over it, and the extra is free. We do not adjust the amount after weighing and do not hold extra amounts on your card.

• The price per kilo shown is the final unit price.
• The order and the invoice show the quantity ordered and the price at checkout.
• When we announce a discount, the previous price shown next to the reduced price is the lowest price we charged for that product in the 30 days before the discount.
• If a price is obviously wrong (for example, a typing error), we tell you before delivery and you can choose to continue at the correct price or cancel the order with a full refund.

08Payment

You can pay:

• online by card (Visa, Mastercard), through the NETOPIA Payments processor, with 3-D Secure authentication; your card is charged when you place the order;
• cash on delivery, in cash or by card on receipt, for the delivery methods where this option is shown, with the fee indicated at checkout.

09Your card details

Card details are entered and processed only by NETOPIA Payments and never reach our servers. If you choose to save your card, NETOPIA sends us only a token, the card type and the last 4 digits, which we use for your next orders and your subscription. You can delete the saved card from your account at any time. Subscriptions can only be paid by card.

10Discount codes and account credit

Discount codes come with the conditions shown when they are issued (value, validity period, minimum order value, eligible products). One code can be used per order, and codes cannot be exchanged for cash.

Account credit comes from refunds you chose to receive that way. You can use it on your next orders or ask us at any time to refund it to the card you paid with.

11Boxes and swaps

Boxes have standard contents and a fixed price. Each box page shows how many products you can swap. Swaps are made only with the suggested alternatives in stock, each within ±10% of the value of the product replaced, so that the box stays within ±5% of its displayed price. The box price does not change.

You can customise a box until the deadline shown, which is midnight before the delivery day. After that, the box goes to packing and can no longer be changed.

12Subscriptions

A subscription delivers the box you choose weekly, every two weeks or monthly, at 10% off the one-off price. Payment is taken automatically from your saved card before each delivery, on the charge date shown in your account. There is no minimum term and no cancellation fee.

You can pause, skip a delivery, change the box, frequency, address or card, and cancel at any time from your account, until midnight before the next delivery. Cancelling stops all future charges.

If a payment fails, we let you know and try again a few times over the following days; the box does not ship without a confirmed payment. If we change the price or the terms of the subscription, we e-mail you at least 14 days in advance; the new terms apply only if you do not cancel before then.

13Delivery, pickup and lockers

We deliver to the areas shown at checkout, on the day and in the time window you choose. Orders placed by 23:59 can be delivered from the next delivery day, subject to available slots. The delivery fee depends on the area and the method chosen, and courier delivery is free for product orders over 250 lei unless checkout shows otherwise. In any case, we deliver within 30 days of confirmation at the latest; if we cannot keep the date you chose, we tell you and you can pick another date or cancel with a full refund.

Please be available during the window you chose. If delivery fails for reasons on your side (wrong address, recipient unavailable after we tried to contact you), we call you to arrange a new delivery. As the products are perishable, we cannot keep them for more than one day; if no new delivery is arranged, the order is cancelled and we refund the amount paid, from which we may keep the delivery fee.

For pickup from our points, show the QR code from your order during the time shown. In a locker, your order waits 24 hours from drop-off and opens with the code you receive. The risk of loss or damage passes to you when you take possession of the order.

14Right of withdrawal

Under Article 16(d) and (e) of Government Emergency Ordinance No 34/2014, the right of withdrawal does not apply to goods that can deteriorate or expire rapidly (fruit, vegetables, fresh juices, cut fruit, boxes of such products) or to sealed goods that cannot be returned for hygiene reasons and were unsealed after delivery. This exception does not limit your rights for non-conforming goods, described below.

For other products, you may withdraw from the contract within 14 days of receipt without giving a reason. Tell us at office@microfruits.ro with a clear statement or using the model form in Annex 2 to GEO No 34/2014, and send the products back within 14 days of telling us. You bear the direct cost of returning them. We refund the amount paid, including the standard delivery fee, within 14 days of your notice, using the same payment method; we may withhold the refund until we receive the products or proof that you sent them.

15Damaged, missing or non-conforming products

We are liable for the conformity of the products under Government Emergency Ordinance No 140/2021. If a product arrives damaged, is missing or does not match your order, please write to us as soon as possible, ideally within 24 hours of receipt, with your order number and a photo: as these are fresh products, this lets us check and fix it quickly. This timeframe is a recommendation and does not limit your legal rights.

At your choice, we replace the product with your next delivery or refund its value to your card or as account credit, within 14 days of confirming the complaint.

16Invoicing

The tax invoice is issued in the name and with the details entered on the order, with the quantities and prices from the order, and you receive it by e-mail and in your account. Invoices are reported to the national RO e-Factura system, as required by law. For companies, the invoice is issued with the company details, and payment on terms follows the signed contract.

17Reviews

You can review only products from an order you received, through the link sent after delivery, which is why published reviews are marked “Verified customer”. We publish positive and negative reviews alike, without editing them. We do not publish reviews with illegal or offensive content, other people's personal data or content unrelated to the product. We do not pay for reviews or give discounts in exchange for them.

18Intellectual property

The Microfruits trade mark, the logo, and the texts, photos and design of the site and the app belong to Microfruits S.A. or its partners and may not be used without our written consent.

19Liability and force majeure

We are not liable for delays or non-performance caused by force majeure or unforeseeable events (for example extreme weather, traffic blockages, outages at our providers). In such cases we let you know, and you can choose a new date or a cancellation with a full refund.

Nothing in these terms limits the rights you have as a consumer under the law.

20Personal data

We process your personal data as described in the Privacy policy, and cookies as described in the Cookie policy.

21Complaints and dispute resolution

For any complaint, write to us at office@microfruits.ro with your order number. We reply within 3 working days at the latest and look for an amicable solution together.

If we cannot reach a solution, you can contact the Romanian National Authority for Consumer Protection (anpc.ro), use the alternative dispute resolution procedure (SAL) run by ANPC (anpc.ro/ce-este-sal), or go to the competent courts.

22Governing law and changes

These terms are governed by Romanian law. We may update them; the version that applies to an order is the one in force when it was placed, and for subscriptions we give you notice as described above. This English text is a translation; if it differs from the Romanian version, the Romanian version prevails.